https://fisherswale.com/wp-content/uploads/2013/12/header-logo.png 0 0 Fisher Swale Nicholson Eye Center https://fisherswale.com/wp-content/uploads/2013/12/header-logo.png Fisher Swale Nicholson Eye Center2012-01-25 14:41:122017-10-25 17:33:47Fifteen Customer Service Facts
- Dissatisfied customers tell an average of 10 people about their bad experience; 12% tell up to 20 people.
- Satisfied customers will tell an average of 5 people about their positive experience.
- It costs 5 times more money to attract a new customer than to keep an existing one.
- If 20 customers are dissatisfied with your service, 19 won’t tell you. Fourteen of the 20 will take their business elsewhere.
- Up to 90% of dissatisfied customers will not buy from you again, and they won’t tell you why.
- Ninety-six percent of dissatisfied customers do not complain of poor service.
- Quality of services is one of the few variables that can distinguish a business from its competition.
- The first 30 seconds of a phone call or meeting sets the tone for the remainder of the contact. The last 30 seconds are critical to establishing lasting rapport.
- Customers are willing to pay more to receive better service.
- Ninety-five percent of dissatisfied customers will become loyal customers again if their complaints are handled well and quickly.
- A good sale is good service.
- Good service leads to increased sales.
- With a 70 percent customer rate (average for most U.S. firms, according to the American Management Association) every $1 million of business in 1990 will grow to more than $4 million by the year 2000.
- If you retain 80 percent of your customers, the $1 million will grow to a little over $6 million.
- If you can keep 90 percent of your customers, that $1 million will grow to more than 9.5 million.
Compiled by Ron Blue