Dana Bass has been a part of the FSN team since May 2019 as a Patient Service Representative in our call center. She assists in scheduling patient appointments, obtaining and updating patient demographics, and verifying medical insurance benefits and eligibility. She has 27 years of experience working in the medical field, starting as a certified nursing assistant. In her free time, she enjoys spending time with her three kids, her dog Coco, and her cats, Dylan and Captain.
Meagan C., CPSS
Meagan is the newest addition to the FSN Patient Service Team. She recently moved to the area from Dallas, Texas. Meagan is a Certified Patient Service Specialist (CPSS) who enjoys working with patients to ensure that they receive a warm welcome when they come into our office. She has performed a handful of different medical office roles over the last decade which provided her with a great knowledge bank. Meagan is a mother of 5 children that range in ages from 9 months to 10 years. When not at work, she loves to go on nature adventures with her kids and do various arts and crafts.
Nancy P., CPSS
Nancy has been part of the FSN team since September 2019. As a member of our Patient Service Team, she is one of the smiling faces you will see greeting you at our front desk. Nancy is a Certified Patient Service Specialist (CPSS) dedicated to providing our patients with a great experience. She enjoys meeting patients and talking with them. Nancy is married and has four daughters. She enjoys the outdoors and spending time with her family and friends.
Rita L., CPSS
Rita has been a part of the FSN team for over 3 years. She is a Certified Patient Service Specialist (CPSS) and works in our call center, along with helping out at the front desk. She is our scheduling expert and is the pleasant voice you hear when you call to set up an appointment. In her free time, she enjoys traveling, gardening, and spending time with her family. Her favorite thing about working at FSN is the family atmosphere among the staff and the patients.
Michelle joined the FSN team in August 2021 as a Patient Service Associate. She is one of the many smiling faces that will greet you as you come in to visit our office. She has been a resident of Kankakee for over 13 years. Michelle is fluent in both English and Spanish. She loves assisting people and helping any way that she can. When at home, she loves spending time with her boyfriend and her two dogs! Michelle is very family oriented and is very passionate about her job.
Miquela joined the team at FSN in October 2021. She is one of our Patient Service Associates at our front desk. Miquela loves helping all of our patients to get the care they need to be at their absolute best! She has been a local in the Bourbonnais area for the last 14 years. Miquela is the proud mom of her 4 year old son Kai. In her free time, she loves spending time with her son, playing with cars and watching all the movies on Disney+.